Media Relations Tips
Cultivate good relationships with media people, and learn to see things
from their perspective. Here are some tips.
- Do everything you can to help the media cover an event.
- Treat the media with courtesy.
- Try to understand the needs of the media. Learn what they perceive
as news, and remember that their main task is to report news.
- Don't procrastinate. If you put off responding to a media request or
sending in a news item, you're basically killing it. News becomes obsolete
very quickly. Get the news out ASAP.
- Don't phone in a story. Put it on paper.
- Don't wait until the last minute to tell them about an event.
- Let the most knowledgeable and articulate people in the church represent
you, especially to broadcast media.
- Don't demand that they cover your story.
- Don't ask to see a story before it goes to press.
- Don't complain if an editor doesn't use part or all of your story.
- Don't overstate your story's importance.
- Don't portray as news what is really just routine information, like
weekly service times and this Sunday's sermon title.
- In an interview, expect any kind of question. There are no indiscreet
questions--just indiscreet answers.
- Don't lie. If they've got you on something, take your lumps. Lying
and covering up will only hurt things more. If news people must dig out
negative news you've been covering up, they're more likely to publicize
it.
- Go out of the way to protect your integrity.
If you don't know the answer to a question, say, "I don't know."
Don't make up something. Chances are, they'll check it out or try
to find confirmation, and when they learn you gave them bad information,
they won't trust you in the future.
- Don't say "No comment." It's annoying.
Give a reason why you'd rather not respond.
- Don't feel obligated to volunteer damaging information. Reporters should
do their job by asking the questions, but you don't need to answer.
- Don't waste their time with chit-chat. They're always chasing deadlines.
If you must stop in to talk to an editor, get to the point and then say
good-bye. The editor will appreciate your thoughtfulness.
- Don't expect them to not edit or rewrite or further investigate what
you tell them. Do expect them to do their job, which includes editing
and rewriting what you submit, and asking more questions.
- Don't demand retractions or corrections. It just draws more attention
to errant information, and angers the media. But it's okay to point out
errors.
- Don't be argumentative.
- Send thank-you notes to media people--and perhaps to their superiors.
It builds good relations.
Be Very Careful and Restrained in Writing Letters to the Editor
Letters to the editor are often written in a knee-jerk reaction and come
across negatively. They can do a lot of damage to your image, making you
appear judgmental, intimidating, and overbearing.
So when something upsets you, and you're ready to write a strongly-worded
letter to the editor--relax, take a deep breath, and let yourself cool
off.
Try a letter that affirms something that happens--like the way the paper
or a TV station handled a story involving religion, or an action by city
government which affirms family values, or your positive experience working
with the local convention center in putting on a big concert or crusade.
A letter gives you the chance to comment further on the subject.
In general: avoid writing letters to the editor unless they are positive.
Quit Being Paranoid
Don't assume that the media are out to get Christians. Ignore those charges
by big-name Christians that media people are a bunch of unchurched, liberal,
anti-God conspiracists intent on destroying the church. They're just regular
people. Give them the benefit of the doubt.